What information do we collect and how do we use it?
We will collect information about you when you open an account, register with this website, place an order for products or services, or request further information from us. The type of information we may collect includes your name, postal address, job title, e-mail address and telephone number so that we can contact you accordingly.
When you enter a competition or promotional feature, we may also ask for your name, postal address, e-mail address and telephone number so we can administer the competition and notify winners.
We may also obtain information about your usage of this website using Cookies. The information we gather is non personal and used simply to make improvements to our website. You may disable cookies in your browser at any time, for any website, however, we have made this super easy by providing a cookie acceptance box at the bottom of this page.
Separate terms and conditions may apply when you open an account or if you decide to participate in a competition so please make sure that you read these at the relevant time.
How do we use the information we collect about you?
We may use the information provided by you:
- to process your order or manage your account (if applicable)
- to contact you for your views on our services if you have consented to this
- to notify you about important changes or developments to our site or services if you have consented to this
- to provide a more personalised online experience
- for record keeping purposes if you have consented to this
- to keep you informed about our products and services that we offer
- for market research purposes, on an anonymous basis to track activity on our site, to publish trends and/or to improve usefulness and content.
We only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. We are required to keep some records for a longer period of time to meet our legal obligations.
Keeping you Informed
If you have bought or enquired about our services previously, you may also opt in for us to let you know about our other products and services which may be of interest to you and to keep you updated with information about what is coming soon at The Design Grove.
If the email address you have provided to us is a corporate email address, we may contact you at any time to let you know about our products and services.
However, you will be able to let us know if you no longer want to receive material from us each time that you receive a communication by following the link to unsubscribe.
Disclosing your data
We never make your personal details available to companies outside of The Design Grove for marketing purposes and will only disclose your personal details to other companies within The Design Grove if you have agreed to us doing so.
However, we may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, sending postal mail and e-mails and analysing data. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.
We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it.
How is your information protected?
We take protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it. We never transfer your data outside of the UK.
To obtain further information relating to the Cookies operating on our website, view our Cookies Policy.
You may request details of personal information that we hold about you. If you would like a copy of it, please email us at firstname.lastname@example.org or write to us at The Design Grove, 14 Somerset Grove, Rochdale, Lancs, *** ***. A small fee may be payable.
We want to make sure that your personal information is accurate and up to date. Therefore, if you think any information we hold about you is incorrect or incomplete, please email or write to us at the addresses given above as soon as possible so we can update our records.